Payment & Shipping
Payment
We accept most major debit, credit cards, as well as paypal.
Shipping
Standard Delivery :
All orders are shipped from Germany to UK and other EU countries.
Orders are generally processed within 4-5 business days.
Please note that processing times may be vary slightly.
SHIPPING COSTS :
Shipping within Germany is free on all orders of 150 EUR or more.
Shipping cost is calculated by weight of total orders at the checkout.
FOR CLIENTS IN EU COUNTRIES:
Shipping cost is calculated by weight of total orders.
FOR CLIENTS IN UK:
Please note that import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
Returns
The return of defective or damaged items will only be accepted if the item was defective or damaged upon receipt. New, unused items with their original packaging and all original tags attached may be returned to Gato within 14 days of receipt for refund or exchange (subject to stock availability).
Refunds will be issued via original payment method within two weeks of our receipt of the item(s). PayPal refunds may take up to thirty days and are subject to PayPal refund regulations.
We strongly advise all customers to check items thoroughly upon receipt. Please notify us immediately by email if you receive any item which is defective or damaged. Customers are expected to bear the costs incurred when returning an item. Gato Ceramics cannot accept responsibility or compensate such costs.
Imprint
Gato Ceramics GmbHGerichtstr 19, 13347, Berlin
Contact: info@gatoceramics.de
Inhaltlich Verantwortlicher gem. § 55 II RStV: Akira Yoshikawa
USt-IDNr: DE359941372
District Court Charlottenburg (Berlin, Germany) HRB 251090 B
Copyright © Gato Ceramics All Rights Reserved